Return

~ Return Instruction ~

＊ There is a 7-day hesitation period after the arrival of the goods you purchased. 

＊ The goods must be in a new unused state and packaged intact, otherwise the return cannot be accepted. 

＊ If you need to apply for a return or exchange, please be sure to contact the customer service by Email within 7 days after receiving the product and send the product back. If it exceeds the deadline, it will not be accepted. 

＊ We will handle it for you as soon as possible after receiving the goods. 

＊ When handling non-defective goods, you must bear the return shipping costs.

＊ When you receive a defective product, please contact customer service by Email within three days after receiving the product. We will assist you in handling the return and exchange as soon as possible. There is no shipping fee for returning the defective product.

＊ Our customer service email contact : info@pallas.com.tw